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We understand how important the security and confidentiality of your information is to you.
Our aim is to protect your information on the Internet in the same way as we would through
our other channels such as over the phone, in the Credit Union or at an ATM. To ensure the
highest level of security of information passing between our members and the Credit Union,
we use what is known as 128 bit SSL. This is an encryption method that scrambles information
while it is moving from one source to another to prevent the information being viewed or tampered with.
- Secure Socket Layer (SSL)
Protection of your personal data using SSL (Secure Socket Layer) encryption - Industry wide (128 byte ) strong level of encryption
- Secure sign-in
Three tiered login - for additional levels of access and security.
- 8 digit PIN and Pass phrase
as per industry best practice guidelines (upgrade from 4 digit pin)
- Firewall protection
to stop unauthorised access and protect the information on your systems
- Time-out facility
which automatically signs you out after a period of inactivity (to continue banking online, simply sign in again)
- Secure Messaging
all account specific member communication is sent through a secure channel in CUonline.
Due to the security procedures we employ members are required to meet a minimum site specification in order to use the online accounts facility. The major requirement is that your browser is up to date as only new versions of browsers like Internet Explorer 6 fully support 128 bit SSL. We recommend you use Internet Explorer 6 with the site, however Netscape and Mozilla can also be used but you may notice differences in the look of the site. You should ensure you have the most up to date version of your Browser in order use the site effectively.
Check for the "Lock" icon
| There is a de facto standard among web browsers to display a "lock" icon somewhere in the window of the browser (NOT in the web page display area!) For example, Microsoft Internet Explorer displays the lock icon in the lower-right of the browser window: |
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| As another example, Mozilla's FireFox Web Browser displays the lock icon in the lower-left corner: |
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| Also Microsoft latest version of Internet Explorer IE7 now includes the lock icon in the address bar of the browser instead of the lower-right of the browser |
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THE LOCK ICON IS NOT JUST A PICTURE! Click (or double-click) on it to see details of the site's security. This is important to know because some fraudulent web sites are built with a bar at the bottom of the web page to imitate the lock icon of your browser! Therefore it is necessary to test the functionality built into this lock icon. Furthermore, it is very important to KNOW YOUR BROWSER! Check your browser's help file or contact the makers of your browser software if you are unsure how to use this functionality.
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